Introduction

Welcome to NovaLearn! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how NovaLearn, located at 555 Market Street, Suite 100, San Francisco, CA 94105, collects, uses, and safeguards your data when you use our online learning platform. This policy applies to all users of NovaLearn, including students, instructors, and visitors. By accessing or using NovaLearn, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our platform.

This Privacy Policy is effective as of October 26, 2023, and may be updated periodically to reflect changes in our data handling practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we protect your information. We will notify you of any significant changes by posting a notice on our website or sending you an email.

Data Collection

We collect various types of information to provide and improve our services. The data we collect depends on your interaction with NovaLearn and may include:

• Personal Information: This includes your name, email address, phone number, postal address, and date of birth, which you provide during registration or when updating your account profile.
• Account Information: This includes your username, password, and other security credentials used to access your NovaLearn account.
• Payment Information: When you enroll in a paid course, we collect your payment information, such as credit card details or other payment method information. We use secure payment processors to handle these transactions and do not store your complete payment information on our servers.
• Course Activity: We track your course progress, assignments, quiz scores, and other activities related to the courses you enroll in. This data helps us personalize your learning experience and provide you with relevant feedback and support.
• Communications: We collect information from your communications with us, such as emails, chat messages, and support requests.
• Usage Data: We collect information about how you use NovaLearn, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on our platform. We use cookies and similar technologies to collect this data.
• Device Information: We may collect information about the device you use to access NovaLearn, such as the device type, model, and unique identifiers.

Use of Data

We use the collected data for various purposes, including:

• Providing and Improving Services: We use your data to operate, maintain, and improve NovaLearn, including personalizing your learning experience, recommending courses, and providing technical support.
• Account Management: We use your data to create and manage your account, verify your identity, and process your enrollment in courses.
• Payment Processing: We use your payment information to process your payments for paid courses and subscriptions.
• Communication: We use your contact information to send you important notices, updates, and promotional materials related to NovaLearn. You can opt-out of receiving promotional emails at any time.
• Analytics: We use usage data and device information to analyze trends, track user behavior, and gather demographic information to improve our platform and services.
• Legal Compliance: We may use your data to comply with applicable laws, regulations, and legal processes.
• Security: We use your data to protect NovaLearn and its users from fraud, unauthorized access, and other security threats.

Data Sharing and Disclosure

We may share your data with third parties in the following circumstances:

• Service Providers: We share your data with third-party service providers who assist us in providing and improving NovaLearn, such as payment processors, hosting providers, email marketing services, and analytics providers. These service providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Instructors: We may share your course activity data with the instructors of the courses you enroll in. This data helps instructors track student progress and provide personalized feedback.
• Legal Requirements: We may disclose your data if required by law, such as in response to a subpoena, court order, or other legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred to the acquiring entity.
• With Your Consent: We may share your data with third parties with your explicit consent.

We do not sell your personal information to third parties for marketing purposes.

Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your data during transmission and storage.
• Access Controls: We restrict access to your data to authorized personnel only.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
• Incident Response Plan: We have an incident response plan in place to handle security incidents and data breaches.

While we strive to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your data.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete personal information.
• Deletion: You have the right to request the deletion of your personal information.
• Objection: You have the right to object to the processing of your personal information.
• Restriction: You have the right to restrict the processing of your personal information.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

Children's Privacy

NovaLearn is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. We will take steps to delete the information as soon as possible.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

NovaLearn Legal Department

555 Market Street, Suite 100

San Francisco, CA 94105

Email: [email protected]

Phone: (415) 555-0100

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data handling practices or legal requirements. We will post any changes on our website and notify you of any significant changes by email. Your continued use of NovaLearn after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.